Remote Desktop Client For Mac Not Working

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Active2 years, 7 months ago

I'm having a lot of troubles getting Apple Remote Desktop to work in Sierra.

Mac Remote Desktop Client Not Working

Downloading the client (version 3.8.5) gives me the error:

Remote Desktop Client Update can't be installed on this disk. This update required Mac OS X 10.10.5 or later.

When I try to generate the installer on Sierra (a Mac Mini), I get the error:

An unexpected error occurred: the required components were not found.

The Application appears to be installed incorrectly.

I have the feeling that Apple Remote Desktop is on it's way out, but is there an alternative to use? Preferably one that doesn't have a monthly cost (per device)


2 Answers

Pascal a.k.a. xvi answered this question about ARD not working on OS X Sierra.My macs with OS X Sierra have the symptom of ARD not working sometimes and other times ARD starts up just fine. Here is the fix that worked for me:

Microsoft Remote Desktop Mac Download

Apple Remote Desktop doesn't start after sierra update. We tried with same problems on different client (macbook pro, imac and mac pro)

The workaround I have found is this (requires to be administrator):

Launch Terminal, then type:

and type your password as requested.Then, Remote will launch (or, if launched and hung, its main window will appear).

Douglas HoweyDouglas Howey

The remote program is working well for me on Version 3.8 (380A95) on Sierra. The client you mention is so a Mac can be controlled by another computer, so perhaps you don't need that installation and can update only when App Store or softwareupdate -ad downloads a package to install.

If you want third party options - Screens app by Edovia is a pro quality software that I really appreciate and use side-by-side with ARD. They do different things better than the other.

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I doubt this a 'problem' with the mac as such nor does it have anything to do with Remote Desktop for Mac which is an entirely different product and for which this forum is for. Questions about RDC for Mac should be put on the relevant Microsoft forum rather than here. However your problem may be with your understanding of the secure remote connections requirements between your server and remote connections. I doubt you'd be aware of any of this as generally server administrators won't necessarily discuss them. By default a mac will not have server-client trust certificates installed simply because the exchange won't happen transparently between an MS based server and non MS-OS such as OS X.

You begin to solve the problem by asking your server administrator for the server's root certificate. He/she has to export this using the built-in tools. They should know how to do this? Once exported save it to a memory stick, insert it into your mac, double click on the .cer file and when prompted install it as a system keychain. On further prompts make sure you select 'Always Trust'. Launch RDC for Mac and you should be OK?

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If your server administrator does not know how or, worse still, won't do this for you, then you have far deeper problems that go well beyond OS X in particular and IT as a whole in general.